How we work

The Sustainability Report




Transparency towards our stakeholders is a fundamental principle that guides our Group in all its activities. This desire for transparency also translates into our decision to draft an annual, voluntary, Sustainability Report for the Group. Published for the first time in 2015, the document reports each year on the Company’s sustainability journey, reflecting its commitment across the globe through its main businesses.


Since its very first edition, we have drafted the Sustainability Report in compliance with GRI Standards, defined by the GRI - Global Reporting Initiative, which are currently the most widely used and internationally recognized standard for non-financial reporting, and we subject it to limited review by an independent third party. 


Analysing the impacts of our activities through the lens of the United Nations 2030 Agenda, we have identified the four top-priority Objectives for Sustainable Development for us to concentrate on over the coming years: Goal 5 - Gender Equality, Goal 8 - Decent Work and Economic Growth, Goal 12 - Responsible Consumption and Production, Goal 13 – Climate Action.  


To these we have added “Goal Zero”, which we created to spread the message of the 17 Sustainable Development Goals towards our Group’s main stakeholders. 

  • GAP FREE, our D&I programme to promote inclusion and recognise the value of diversity, is now being rolled out globally
  • We have obtained Top Employer certification in Italy and the UK. 
  • Kicking Horse was judged “Best Workplace” in the Great Place to Work rankings
  • We completed the first three journeys in the Ambassador Programme, which enables our People all over the world to visit coffee plantations in coffee producing countries
  • We launched our Sustainability Academy, which provides sustainability training for People in our Group
  • We obtained the Gold medal from EcoVadis, one of the most highly-respected accreditations in international supply chain sustainability ratings
  • Over 97% of our coffee suppliers are rated on the EcoVadis platform
  • Over 6,000 people have benefited from our infancy rights promotion projects in Vietnam, one of our main coffee producing countries
  • We joined the Child Labour Platform (CLP) of the International Labour Organization (ILO) addressing institutions, government agencies and businesses working together to combat child labour in the coffee industry


  • We produce 97% of our coffee with renewable electricity
  • We cut our direct Co2eq (Scope 1) emissions by 6% compared to 2022


  • The Sustainable Packaging Roadmap is on track: 76% of our Group’s packaging is already recyclable
  • Over 89% of the waste we produced was recovered and recycled
  • 98% of vegetable waste from coffee processing in Italian plants was converted into fertilizers
  • The Centre for Circular Economy in Coffee, supported by the Lavazza Foundation, was set up together with a network of partners to improve the environmental, social, cultural and economic sustainability of the coffee industry


  • 2023 saw the international launch of La Reserva de ¡Tierra! Cuba, a product that’s traceable thanks to an integrated blockchain system providing full information on the supply chain and the product in real time
  • We have 10 projects addressing 5,500 people in Italy, with 9 countries involved in initiatives under the Community Care programme in support of local communities
  • We are carrying forward A Cup of Learning, our professional training programme for young people seeking new job opportunities in the coffee sector. Since 2017, we have involved over 600 people in the project in 19 countries
  • The Lavazza Foundation has promoted 30 projects focussing on coffee growing communities in 17 countries, involving over 94,000 farmers






The Sustainability Manifesto

The integration of the Sustainable Development Goals of the United Nations’ Agenda 2030 into the Group’s strategies.