What we do

Our businesses

 

 

 

The Lavazza Group has a wide range of offerings, for consumption both inside and outside the home, distributed through all sales channels: Retail, Foodservice, Office Coffee Service (OCS) and Vending. 

It has a strong presence, offering the most suitable solutions to all consumers and clients, whatever the occasion and whatever the time of day.

 

 

 

 

 

Retail

Within domestic consumption, the Lavazza Group holds an important position in many key markets, such as Italy (with the Lavazza brand); France (with the Carte Noire brand); Denmark and the Baltic countries (with Merrild); and Canada (with Kicking Horse).

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The products it offers, which are tailored to each country, include coffee beans and ground coffee — for espresso, moka pot or filter — as well as coffee pods, instant coffee, ready-to-drink products and coffee capsules for the most commonly used home coffee systems in the world, capable of satisfying all consumers’ taste needs.

 

In addition to its ubiquitous presence in large-scale retail and specialised outlets, the Group also markets its products for home consumption through Nims. Having joined the Group in 2017, Nims supplies its clients with coffee directly to their homes, as well as offering a prompt and reliable warranty and assistance service, thanks to a network of personal coffee shoppers who create a relationship of trust with their own clients. 

 

Finally, products from the Group’s brands can also be purchased online, thanks to an advanced e-commerce platform, with online shops that can be accessed directly on each brand’s website, as well as a presence on large marketplace platforms, and on online channels of leading retailers.

 

 

 

 

 

Foodservice

Hotel, Restaurant, Café

 

The Lavazza Group offers professionals in the field dedicated products and tailored solutions for every type of service and every coffee preparation method.

The quality of every cup is guaranteed by offering a selection of professional coffee machines, specific serving materials, as well as communication tools that give value to every aspect of this ritual.

 

The Lavazza Training Center supports our clients’ activities every day with programmes of theory-based training and operational consultancy thanks to a team of specialists who operate in accordance with the international standards of excellence set by the SCA (Specialty Coffee Association).

 

In addition to coffee, the offering is completed by complementary products, such as beverages like chocolate, ginseng, orzo, tea, infusions and granitas.

 

 

Retail

 

In this channel, the Lavazza brand has its own stores and franchises, which allow it to build a direct relationship with the consumer.

The first Lavazza Flagship Store was opened in Milan in 2017, with another store in Shanghai that opened at the beginning of 2020 in partnership with Yum China: a key market where coffee consumption has a great deal of potential that has yet to be fulfilled. The aim is to open new stores in a number of key cities around the world.

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The Flagship store offers an immersive and complete product experience, enhanced in all preparations, from the traditional espresso to the more surprising world of coffee design.

 

 

 

 

Office Coffee Service (OCS)

and Vending

In order to guarantee its consumers an excellent cup of coffee wherever they go, Lavazza has developed specific solutions for consuming coffee in different contexts.

With over thirty years of experience in coffee capsule systems and automatic distribution, in recent years the Group has strengthened its presence in the world of B2B, thanks to its acquisition of French company, ESP (Espresso Service Proximité), of Australian company, Blue Pod, and of the Lavazza Professional business, which operates in many strategic markets for the Group: USA, United Kingdom, France, Germany and Japan. This is a business area that requires advanced technological and service skills, in order to guarantee its consumers an excellent cup of coffee wherever they go.

 

Office Coffee Service (OCS) - Offices

Particular care and attention has been devoted to workplaces, and especially offices, with an offering that includes a broad selection of coffee capsules and other beverages so that all consumers can enjoy their favourite product every day. This is in addition to a range of stylish coffee machines for manual use, suitable for any environment. This channel features systems with cutting-edge technology, including: Lavazza Firma, which brings all the variety of a café into the office, with a highly professional service for supplies and assistance; Flavia from Lavazza Professional, with its hallmark Freshpack technology to prevent contamination between one drink and the next, and which can offer both hot and cold beverages as well as frothing fresh milk, thanks to its innovative Odyssey 600 coffee machine with the Odyssey Cold module; and Lavazza Expert, designed for the North American market, which offers espresso, filter coffee and milk-based beverages. The service for supplies and assistance is offered by a network of carefully selected partners. A rich and varied offering, ideal for offices of any size and any number of employees. 

Vending – Public venues

Airports, stations, universities, factories, large companies, hospitals: no matter how large the building or how many people flow through it, the Lavazza Group is able to make its products available everywhere.

A high-quality cup of coffee is guaranteed thanks to the use of free-standing and table-top automatic coffee machines, which are able to bring out the sensory characteristics of a wide range of blends developed specifically for this channel. Completing the offering is a special range of coffee beans with distinctive characteristics. The Group offers products and services under the Lavazza Blue brand and the Klix brand, for Lavazza Professional, which has become a benchmark in sustainability through its Eco Cups: fully recyclable and compostable paper cups, whose environmental impact is over 63% lower than that of other coffee machines that use plastic cups.

 

Other activities

More than coffee: the cultural, artistic

and culinary initiatives of the Group.

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