Updated November 2023

1. FOREWORD

Pursuant to Article 13 of Regulation EU 679/2016 on personal data protection (hereinafter, the “Regulation” or “GDPR”), Luigi Lavazza S.p.A., in its capacity as personal data Controller, wishes to inform you that this website uses “cookies” and similar technologies in order to improve your experience on its websites (including mobile versions) and Apps and to recognize you during your next visit. Cookies and similar technologies can perform certain functions and personalise content. We ask you to read this Cookie Policy where we provide all the information concerning the use of such technologies.

2. WHAT ARE COOKIES?

Cookies are short strings of text that are automatically downloaded onto the user’s browser or other device, with its consent (where required) when browsing our websites (including mobile versions) or when using our apps. This allows us, on each next visit to keep track of each user's choices and thus offer a more efficient and customized experience. 

Some cookies collect information to protect our website, other cookies provide information to help us improve its performance while others are used to customise content. Every cookie performs a specific action and bases on the function and purpose of use they can be divided into technical, aggregate analysis, and profiling cookies.

As you navigate this Website, you can either install “first party” or “third party” cookies. The term “first party cookies” means cookies that are installed and managed personally by the Data Controller, whereas “third party” cookies are installed by third parties.

For any question concerning the protection of your Personal Data, you may contact our Group DPO by writing to: PrivacyDPO@lavazza.com
 

3. TECHNICAL, ANALYTICS, AND FUNCTIONAL COOKIES

The cookies described in this section are sent directly from this website and can be either first-party or third-party. These cookies are installed for the purposes detailed for the various categories of cookies listed below:

Technical Cookies _ These cookies are installed in order to optimise and improve our website or to enhance its functions and performance. This type of cookies is used, for instance, to save users’ preferences for the use of cookies on the website. Technical cookies are not used for any other purpose and can be managed by Lavazza or by third parties. This category includes, for example, IP (internet protocol) addresses, or domain names of the computer used to visit the website, as well as other parameters related to the operating system used by the user to connect to the website.

These categories of cookies can be used without the prior and express consent of the user. These cookies are enabled automatically.

Analytics Cookies _ This category includes “performance or analytics cookies”. These are cookies that collect information on the number of users that visit a website and on the most visited website's pages/sections (for example, from what pages we receive reports of problems). These cookies provide information to the Controller on how its websites/apps perform and can be used with the consent of the user.

Functionality Cookies _ These cookies allow users to navigate on a website in accordance to selected criteria (e.g., language, text characters, type of browser) in order to improve the service offered and can be used with the consent of the user.
 

4. PROFILING COOKIES

Profiling cookies store information on users’ preferences during their navigation and are installed to create user profiles in order to provide targeted services or content, show content or offer commercial initiatives based on the sections in our websites that showed most relevant for users and their interests. 

Profiling cookies can be used with the consent of the user. Consent is acquired through a banner, displayed on the user’s first visit by clicking on “Manage your preferences”.
 

5. TRACKING TECHNOLOGIES

Our Websites and Apps also use technologies that are similar to cookies, known as “tagging” technologies. These allow us to understand what content appears most interesting to our users and whether a particular offer may be of interest.

The information acquired through tagging technologies can be used, with the consent of the user, to show the products and commercial offers that are most relevant to their preferences. Consent is acquired through a banner, displayed on the user’s first visit, by clicking on “Manage your preferences”.

6. THIRD-PARTY COOKIES AND SOCIAL MEDIA BUTTONS

Third-party cookies are installed by third-party website, outside the Website where a user is navigating, in order to provide targeted services or content.

This website also uses social media buttons – meaning digital buttons (or icons) we use to provide a direct connection to our social media pages (e.g., Facebook, YouTube, Instagram, Twitter) or for user authentication or registration (e.g., Google, Amazon, Facebook) which can install third-party cookies, that is cookies from the social media networks they refer to.

The social media icons/buttons on our website can also provide us with information about the user's browsing experience and can be used by Lavazza for targeting purposes for marketing on social media (for example, allowing users to be reached by Lavazza advertising on their social accounts).

Third-party cookies can only be used with the prior consent of the user which is obtained via the banner as detailed above. Users can revoke their consent at any time by disabling cookies, following the steps detailed in paragraph “How to Manage Cookies” below.
 

7. COOKIE DURATIONS

Cookies may be:

·       Temporary or session cookies: they are used to store temporary information and to connect actions performed during a specific session and are removed from the user’s computer once the browser is closed.

·       Permanent or persistent cookies: they are used to store information such as name and access password so that users do not need to enter this information every time they visit a particular website. These cookies are permanently stored in the users’ computers after they close their browser.

Duration depends on the expiry set at the time of cookie installation. To know the duration of each single cookie, you can refer to our cookie manager section which also reports the name, category, and purposes of each cookie.
 

8. HOW TO MANAGE COOKIES

Users may set their cookie preferences

a.     through our Website, in the cookie manager section - which allows users to select the type of cookies (including cookies from third-party partners) that can be installed, go through the list of cookies and similar technologies used on the Website or remove them

b.     from their browser and prevent, for example, non-partner third parties from installing cookies.  In this case, the procedures to manage permissions for cookie installation and remove cookies vary according to the browser used. You can find more information on how to manage cookies on your browser at: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge .

In case of services provided by (non-partner) third parties, users can also exercise their right to object to tracking using the information provided in the Privacy Policies of said third parties.
 

9. RIGHTS OF DATA SUBJECTS AND HOW TO EXERCISE DATA SUBJECTS’ RIGHTS

Data Subjects can exercise the rights afforded under the applicable privacy regulations, as per Articles 15-22 of the GDPR. For any information / reqyuest concerning the processing of your personal data and to exercise any of the rights under Articles 15-22 of the GDPR, you can contact our Group DPO at PrivacyDPO@lavazza.com

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This Cookie Policy may be amended from time to time. This may be the case, for instance, when it is required to meet new sector regulations, to update or provide new services, or when new technologies are implemented.  Users are therefore invited to read this Cookie Policy frequently to check on any updates or changes.