By promoting a corporate culture of lawfulness and ethics, compliance programmes protect the corporate community and our business partners, as well as strengthening our stakeholders’ trust in the organisation’s operational and managerial propriety.

The new Lavazza Group Code of Ethics stems from the idea of reaffirming the ethical values that guide our way of doing business and to share them with our stakeholders, confirming our belief that “growth is equally as important as maintaining and consolidating our identity".

Authenticity, Passion for Excellence, Responsibility and Inventiveness, together with the purpose “Awakening a better world every morning” enhance the cohesion and consistency of the Lavazza Group, encouraging a climate of trust inside and outside the company and inspiring all those whom, in their various ways and with different responsibilities, work to achieving the Group’s mission.

The Code of Ethics is intended to encourage us not only to think about an ethically responsible future, but to shape it in line with our values, our legacy, and our identity as a global Group, helping us to take on daily challenges with unity of purpose and enthusiasm.​

In specific, as Lavazza Group we believe that people must be treated equally, with dignity and respect: our key references and strong commitment are reflected on documents “Commitment to Human Rights” and “Commitment to Children’s Rights”.

The Supplier Code of Conduct strengthens the attention the Lavazza Group turns to its supply chain and sets out the values and principles that suppliers are required to respect and share: ethically correct behavior, respect for human and labor rights, respect for the environment, passion for excellence and transparency. Suppliers are fundamental partners for the Group’s success and the full sharing of common values is a fundamental requirement for continuous improvement and mutual growth. Consequently, the Company asks its business partners to sign and accept the Code of Conduct specifically addressed to them and to commit to act in accordance with its provisions.

Luigi Lavazza S.p.A. has adopted its own Organization, Management and Control Model as per Italian Legislative Decree No. 231 of 2001 on the administrative liability of companies.

The Supervisory Board has been entrusted with monitoring the suitability and the proper and effective operation of the Model.

Luigi Lavazza S.p.A. guarantees the possibility to report, in a fully confidential manner, potential unlawful acts according to Italian Legislative Decree No. 231 of 2001 through the following channels:

-       The Whistleblowing Platform or the dedicated phone line;

-       e-mail: organismovigilanza@lavazza.it;

-       regular mail writing to “Lavazza Supervisory Board, Via Bologna 32 - 10152 Torino – Italy”

The Lavazza Group conducts its business with loyalty, propriety, honesty, integrity and transparency. 

The Lavazza Group rejects and opposes all forms of corruption, towards which it adopts a “zero-tolerance” approach, and conducts its activities in accordance with the highest professional and ethical standards for the sector in which it operates. In addition to the governance and guideline tools already in place, the increasingly significant role that the Group plays on an international level has made it prudent to adopt a tool, to define the principles and policies to adhere to when carrying out corporate operations.

The Anticorruption policy summarises the principles underlying Lavazza’s approach to the fight against active and passive corruption, as a reinforcement to the provisions of the Code of Ethics.

The Lavazza Group considers the principles of free competition to be fundamentally important, and has built its own corporate culture around them.

The Antitrust Compliance Manual is a key part of the Group’s Antitrust Compliance Programme, through which Lavazza aims to renew and reinvigorate its commitment to fully respecting standards, for the protection of the proper functioning of the markets and competitive activities, as already set forth in the Code of Ethics.

The Manual is a consultation tool for the use and benefit of Group employees who deal with competitors, clients, suppliers and other stakeholders, on behalf of Lavazza, in order to promptly and effectively identify conduct that could violate competition law, either independently or with the help of the Antitrust Compliance Officer.

The Tax Strategy defines the tax risk appetite of the Lavazza Group and it is inspired by the principles set out in the Code of Ethics, in particular the sense of responsibility and the commitment to an ethical and responsible conduct in all initiatives undertaken in the conduct of the business.

The Lavazza Group promotes the spread of a tax culture as it is of primary importance to be compliant with all the laws and regulations of a tax nature applicable in the various jurisdictions in which operates. For this purpose, it adopts a governance system aimed at containing the tax risk.

The relationships with the Tax Authorities are managed in a professional, transparent and timely manner since the Lavazza Group promotes a continuous and proactive cooperative relationship with the Authorities.

The Lavazza Group offers various channels through which conducts potentially inappropriate, incorrect or that might be in breach of the values stated in the Code of Ethics, in the Organisational Model as per Italian Legislative Decree No. 231/01 (if applicable), in the policies and procedures of the Group can be reported in a confidential and reserved way:

·     “WHISTLEBLOWING” digital platform

·     dedicated phone line

+390281480081 (or other number for specific geography, as defined in the policy)

In order to access to this service, the company’s five-digit number will be requested. The Lavazza Group code is: 9553

·     regular mail

addressed to the Lavazza Group Ethic Committee, Via Bologna 32 – 10152 Torino – Italy

·     e-mail

 to comitatoetico@lavazza.com

-     In-person meeting 

To be held with the relevant personnel, which will be arranged within a reasonable time.

More information is available within our Group’s Whistleblowing Policy.